The initial step upon receiving a questionnaire from a bank or any other counterparty that requires processing through Avallone is to create a new request in the system.
1. Go to KYC Responder
2. Click on Create case
3. Fill in the information:
- Title: Give your request a meaningful title in order to easily identify it in the system
- Company(ies): To which company(ies) (one or more) the counterparty is asking information as part of the request
Optional: - Counterparty type: What type of counterparty (e.g., bank, law firm, etc.) is asking for information
- Description: Add extra context for internal collaboration to the request
- Due date: Until when you need to send the request back to the counterparty
- Responsible(s): Who is internally responsible for making sure that the request is sent back in due time
| ℹ️Questionnaire digitization is managed directly within the Case. After creating a case, head to Questionnaires to explore the available digitization methods and choose your preferred option. |
Create a new Responder case